Ops Forms
Online Access Control Form
Firewall Change Request Form
AS400 Online Assessment
General Incident Report
Admin Forms
DELIVERY RECEIVING FORM
Clearance & Equipment Check-In Form
Client Satisfaction Audit
EWBPO PCI Compliance & Training Attendance
GlobalCom BPO LLC, PCI DSS Acknowledgement Compliance
EWBPO + MCI PCI DSS Acknowledgement
Useful Links
MCI – BPOaasPrivacy Statement
EASTWEST BPO (An MCI Company) is committed to fully protecting your personal data privacy in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA).
We shall detail the manner in which we process your personal data and provide a separate privacy notice in an appropriate format and manner whenever we collect personal data through other channels (e.g., publicly facing data processing systems implemented for employment application and records, notice posted at the reception area of EASTWEST BPO, and during events where participants’ personal data is collected through attendance sheets or registration forms when personal data is collected).
In all instances, we assure you that processing your personal data will strictly follow the provisions of the DPA, especially the general data privacy principles of Transparency, Legitimate Purpose, and Proportionality.
EASTWEST BPO Website Privacy Notice
Our official website www.eastwestbpo.com and https://www.eastwestcallcenter.com
This Privacy Notice is for EASTWEST BPO’s website. These functionalities enable EASTWEST BPO to collect and process your personal information.
Personal Data Collected and Manner of Collection
We collect the following personal data from you when you manually or electronically submit to us your inquiries, requests, and employment applications:
- Name
- Email Address
- Birthdate
- Mailing Address
- Telephone Numbers
- Employment Experiences
- Government Numbers
Basis, Use, and Purpose for Processing of Personal Data
While your consent may be solicited to process your personal data, we may also process personal data without your consent, such as when processing is according to our mandate or when processing is allowed under Section 12 or Section 13 of the DPA.
In these instances, your personal data is utilized for the following purposes:
- For documentation and processing of inquiries and requests within EASTWEST BPO, enable EASTWEST BPO to properly address them and forward them to the appropriate internal departments for action and response.
- To provide you with the appropriate updates and advisories in an appropriate format and orderly and timely manner.
- To comply with a legal obligation to which the EASTWEST BPO is subject.
- To comply with the requirements of public order and safety.
- To be able to provide the appropriate action that a data subject may require concerning their data privacy rights.
Moreover, we may collect other personal data that are relevant and necessary to perform our employment verification and background checks.
Disclosure of Personal Data
Personal data processed by EASTWEST BPO is not shared with any other party unless such disclosure is allowed under Section 12 or 13 of the DPA.
Risks Involved
Risk refers to the potential of an incident to result in harm or danger to a data subject or organization. Risks may lead to the unauthorized collection, use, disclosure, or access to personal data. It includes risks involving the confidentiality, integrity, and availability of personal data or the risk that processing will violate the general data privacy principles and the rights of data subjects.
EASTWEST BPO ensures that adequate physical, technical, and organizational security measures are in place to protect personal information’s confidentiality, integrity, and availability. However, this does not guarantee absolute protection against certain risks involving the processing of personal data, such as when systems are exposed to targeted cyberattacks, malware, ransomware, and computer viruses or when manual records are accessed without authority.
However, adequate policies are in place to ensure appropriate security incident management in line with existing office policies, circulars, and other issuances.
Data Protection and Security Measures
We safeguard the confidentiality, integrity, and availability of your personal information by maintaining a combination of organizational, physical, and technical security measures based on generally accepted data privacy and information security standards. Among the measures we implement are the following:
- Policies on access control in both digital and physical infrastructures to prevent unauthorized access to personal information.
- Acceptable use policies
- End-to-end encryption and data classification whenever suitable.
- Security measures against natural disasters, power disturbances, external access, and similar threats.
- Technical measures to protect our computers and databases against accidental, unlawful, or unauthorized usage, interference, or access.
Storage and Retention
We store files containing personal information in our file storage cabinets, computers, and servers, which are kept in a secure environment. We may also store your personal information with cloud-based third-party data storage providers. We shall ensure that proper measures are adopted to protect your information.
Personal data shall be stored in a database for three (3) years after employment separation and requests are acted upon. After which, records shall be disposed of securely.
Other categories of data may be kept longer than three (3) years when its retention period is determined by other relevant laws and regulations.
Disposal
Physical records shall be disposed of through shredding, while digital files shall be anonymized. In all instances, our manner of disposal shall ensure that the personal information shall no longer be retrieved, processed, or accessed by unauthorized persons.
Rights of a Data Subject
Under the DPA, you have the right to be informed regarding processing the personal information we hold about you.
Further, you may be entitled to request:
Access to personal data we process about you. It is your right to obtain confirmation on whether or not data relating to you are being processed;
Rectification of your personal data. This is your right to have your personal data corrected if it is inaccurate or incomplete;
Erasure or order blocking of your personal data whenever warranted;
The right to object if the personal data processing involved is based on consent or on legitimate interest;
The right to data portability through which you may obtain and electronically move, copy, or transfer your data securely for further use.
You may claim compensation if you believe you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data or for violating your rights and freedoms as a data subject.
Suppose you think that your personal information has been misused, maliciously disclosed, or improperly disposed of or that your data privacy rights have been violated. In that case, you have a right to file a complaint with the National Privacy Commission.
Changes to the Privacy Notice
EASTWEST BPO reserves the right to update or revise this privacy notice at any time and will provide a new privacy notice whenever there are substantial changes. Prior versions of the privacy notice shall be retained by this office and shall be provided to data subjects upon request.
Feedback on our Privacy Notice
Suppose you have suggestions or comments regarding our privacy statement and notice or for any issues concerning EASTWEST BPO’s data privacy practices. In that case, you may reach us through our Data Protection Officer, Mr. Bonifacio R. Guevarra II, via this address: 4th Floor Freluz Building, Jose Abad Santos Avenue, Dolores, City of San Fernando, Pampanga, 2000 Philippines, or email us at dposf@eastwestbpo.com
Date last updated: 04 October 2023