NEW QA Definitions / Guidelines
Did the agent use the proper greeting? -5
Phone
· Thanking for
o Specifically say “thank you for calling Chipotle Customer Care”
o Callbacks
Specifically State you are calling from Chipotle ...
New Restaurant Opening (NRO) Rewards Issues
There are 25 NROs that aren’t getting Rewards activity into CrowdTwist at this time, meaning that POS scans do not earn points and receipts cannot ...
NEW GIFT CARD REFUND POS BUTTON (U.S.)
If a guest asks for a cash refund on a Chipotle gift card that has a balance less than $10, we must provide them with ...
New Category & Updated Make Right Matrix
Added the following category to Salesforce:
Food Quality > Fat/Gristle > Carnitas
Previously only Barbacoa, Chicken, and Steak were listed under Fat/Gristle
Attached is an updated MRM.More information: ...
NEW QA Definitions / Guidelines PDF
Please see the link attached for the full guidelines.More information: https://drive.google.com/file/d/10gbNbOjUobKFZgRKH7OKDg0-H5aNnjDZ/view?usp=sharing ...
New Knowledge Base Article: Bag Fees
What are bag fees?
In some jurisdictions, and in some cases state-wide, retailers are required by law to charge a fee for any plastic or paper ...
National Burrito Day 4/4
National Burrito Day is this Thursday, April 4th!
In addition to free delivery, we’ve got a fun puzzle game for guests to win BOGOs as well ...
New Limited Time Offer (LTO): Chipotle Honey Chicken
Anotha one! Introducing our newest LTO, Chipotle Honey Chicken (CHC).
This new offering provides guests with a new flavor of Chicken marinated with Chipotle peppers and ...