Content in CHIPOTLE-FAQ's

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• REMINDER: Strava X Chipotle National Challenge: No Quitter’s Day 1/15 – 1/28

  We’ll up the ante on Strava by hosting a nationwide challenge for our fans to finish the month of January
  13 views
• TODAY No Quitter’s Day: Buy One, Get One Later (BOGOL)

  TODAY No Quitter’s Day: Buy One, Get One Later (BOGOL) The second Friday in January is known as Quitters Day -
  23 views
• In-Store Refund Process

  We need to process an in-store refund using the Service Now Portal when a guest is deserving of a refund per
  17 views
• CATERING CASES

  See linkMore information: https://drive.google.com/file/d/1g1HAKFkvYYK2p9N1D8MudXApvrVRKekf/view?usp=drive_link
  22 views
• Process Update: Respectful Workplace (RW) Automation in Salesforce 1/9

  Previously when an agent has received an RW contact, they’ve been instructed to use the RW/Employment category, manually send an
  34 views
• Rewards Enrollment Promos

  Any guests who enroll in Chipotle Rewards (US or CAN) between today Monday, January 8th and Thursday, February 1st will
  15 views
• NEW QA Definitions / Guidelines

  Did the agent use the proper greeting? -5 Phone · Thanking for o Specifically say “thank you for calling Chipotle Customer Care” o Callbacks  Specifically State
  37 views
• Strava Partnership x Life Style Bowls

  LIFESTYLE BOWLS (U.S. and Canada) To support our guests’ New Year’s resolutions, we are promoting our 7 Lifestyle Bowls exclusively available
  15 views
• CHIPOTLE Inbound Calls

  This course provides instruction on taking inbound phone calls, using the approved inbound call script, and covers the basic standards
  7 views
• CHIPOTLE Inbound Calls

  Inbound Calls This course provides instruction on taking inbound phone calls, using the approved inbound call script, and covers the basic
  12 views

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